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2.10.1 PC statuses and what they affect

Article goal​

To explain how to use PC statuses correctly so that:

  • clients only see working PCs in the mobile app;
  • the administrator can manage the club load without confusion;
  • situations where a client books a non-working PC and is unhappy are avoided.

Who this article is for​

  • Club administrators
  • Technical specialists
  • Managers

What you will learn​

  • Why statuses are needed — to separate working and non-working PCs without physical “out of order” stickers.
  • How a status affects booking — only PCs with the Free status are visible and bookable in the app.
  • When to use the Broken status — to temporarily remove a PC from public use without deleting it from the system.
  • What the Unfrozen status means — when to use it during technical work and updates.

What PC statuses are​

Statuses are virtual state labels for each PC in the IZI CRM.

They help you:

  • quickly distinguish working PCs from those under maintenance or with issues;
  • hide non-working PCs from the client app;
  • plan workload and maintenance;
  • reduce conflict situations with guests.

Where you can see the PC status​

The status is displayed:

  1. In the “Computers” section — in the row or card of each PC.
  2. In the PC card — at the top of the window, next to the PC name or number.
2.10.1 PC statuses and what they affect — image 1

By looking at the status, the administrator immediately understands whether a guest can be seated at this PC or if another one should be selected.

How to change a PC status​

You can change the status from the PC card:

2.10.1 PC statuses and what they affect — image 2
  1. Open the “Computers” section.
  2. Find the required PC and open its card.
  3. At the top, locate the status dropdown.
  4. Select the required status.
  5. The change is applied automatically — no need to press an extra “Save” button.
2.10.1 PC statuses and what they affect — image 3

Main statuses and when to use them​

StatusWhen to useWhat the client sees
FreeThe PC is fully working and ready for useVisible in the app, can be booked
BrokenHardware issues, repair, diagnostics, replacement of componentsNot visible in the list of available PCs
UnfrozenGame updates, software installation, system configuration, other technical maintenanceNot visible in the list of available PCs

Use statuses so that a client never ends up booking a PC that is currently not suitable for playing.

Typical situations​

ProblemSolution
A client complains that they cannot see a specific PC in the appCheck the status in the “Computers” section. If the PC has the Broken or Unfrozen status, explain that this PC is temporarily unavailable for booking.
You need to update drivers or games on several PCsSet these PCs to Unfrozen for the duration of the work. After you finish, make sure to set the status back to Free.
A PC is being repaired but clients keep asking for itSet its status to Broken to hide it from the app so clients stop requesting this PC.
After technical work a PC is not visible in the appCheck if the status is still Broken or Unfrozen. A common mistake is to forget to switch the status back to Free after maintenance.
A client booked a PC, but it does not workImmediately check the status, offer an alternative PC, apologize for the inconvenience, and then switch the problematic PC to Broken.