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3.9 Sessions list (for club owner)

Article goal​

Show how the club owner can use the “Sessions list” section to control club load, analyze current and past activity, and check the correctness of administrators’ work and financial operations.

Who this article is for​

  • Owners of computer clubs
  • Partners with access to the CRM management panel
  • Heads of club chains

What you will learn​

  • How to view the list of game sessions for a selected period
  • Which data is available to the owner for each session
  • How to analyze club load and client activity
  • How to use filters and sorting for management control
  • In which cases to use this section for handling disputes

Prerequisites​

Before you start, make sure that:

  • You are logged into the CRM with owner rights
  • You have access to analytics and operation history sections
  • The system is synchronized (it is recommended to refresh the page before starting work)

Step-by-step guide​

Step 1. Go to the “Sessions list” section​

  • Open IZI CRM
  • In the left menu select “Sessions list”

A log of all game sessions in the club will open.

Step 2. Select the period for analysis​

  • In the upper-right part of the page select the desired date
  • You can view:
    • current day
    • past days
    • custom periods

After selecting the date, the list is updated automatically.

Step 3. Review session data​

For each session the owner sees:

  • Session ID
  • Session status
  • Client phone number (or “one-time” mark)
  • Start date and time
  • End date and time
  • Club zone
  • PC number
  • Applied tariff
  • Actual play time

Also available:

  • Column sorting (by date, zone, status, etc.)
  • Filtering by parameters (client, zone, status)

Step 4. Use this section for management control​

The “Sessions list” section is used by the owner primarily for:

  • Controlling actual club load
  • Analyzing the number of active and completed sessions
  • Checking the correctness of administrators’ work
  • Handling client requests about time, payments and bookings
  • Detecting idle time in zones or on specific PCs
  • Matching data with revenue and transactions

Important:
The owner does not manage sessions directly in this section.
All actions (ending, extending, moving clients) are performed by administrators via the “Main” or “Computers” sections.

Session statuses​

  • Active — the session is currently running
  • Ended — the session is finished
  • Wait — the session is scheduled, the PC is reserved, the game has not started yet

Common situations​

ProblemWhat to do
Session is not displayedCheck the selected date and refresh the page
Too much data on screenUse filtering by zone or status
There are suspicions of administrator errorCompare data with the “Transactions” section
Client claims they played longer/shorterCheck the exact session start and end time
A session needs to be changedContact the administrator — the owner does not manage sessions directly