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3.3 Computers (for the club owner)

Article goal​

Show the club owner how to use the “Computers” section in IZI CRM to monitor the club’s operation in real time, track gaming station activity, and keep operational control over current processes.

Who this article is for​

  • Club owners
  • Managers
  • Senior administrators who supervise shift work

What you will learn​

  • Which data about the current work of the club can be seen in the “Computers” section
  • Why this section is useful specifically for the owner
  • How to assess zone load and PC usage efficiency
  • Which PC status types exist and what they mean
  • How to use the “Computers” section for operational control without interfering with the shift’s work

Prerequisites​

Before using the section, make sure that:

  • You have an Owner account or another role with permission to view computer states
  • IZI client software is installed on all gaming PCs
  • PCs are online and correctly displayed in the system

What the “Computers” section shows​

The “Computers” section is a tool for instant control of the club’s work, allowing the owner to see at any moment:

1. State of each PC in real time​

Each computer card shows:

  • Status (Free, Busy, Defrosted, Broken, etc.)
  • Online/offline state
  • Active or missing gaming session
  • Remaining session time (if the seat is occupied)
  • PC number and zone

This helps instantly understand how busy the club is right now.

2. Club load by zones​

The owner can quickly assess:

  • Which zones are most in demand
  • How many PCs are occupied at the moment
  • Whether VIP/premium zones are open
  • Whether there are idle stations

This is especially useful for analyzing the efficiency of tariff zones and optimizing their structure.

3. Current state of the shift​

The section allows you to see:

  • Whether active gaming sessions are running
  • Whether there are any PC issues (offline, broken, unauthorised)
  • Whether station lock/unlock works correctly

This helps control staff quality without constant questions and requests.

4. Presence of problems and anomalies​

The owner can quickly notice:

  • PCs that went offline
  • PCs with status “Broken” or “Unauthorised”
  • Computers where sessions do not start
  • Situations where a PC should not be occupied but a client is shown on the card

This allows reacting quickly to technical problems.

How the owner can use this section​

1. Controlling administrator performance​

  • Whether seats are assigned correctly
  • Whether there are mistakes with tariffs
  • Whether sessions are correctly finished
  • Whether PCs are left in incorrect statuses

The section shows how the shift is actually working right now.

2. Assessing club load​

  • At which hours the club is most full
  • Which PCs are occupied/free
  • How the load is distributed across zones

This helps make management decisions:
— change shift schedules,
— adjust tariffs,
— optimize stock for peak hours.

3. Controlling the technical state of stations​

Although full diagnostics are done in the “Monitoring” section, in the Computers list the owner can:

  • Notice PCs that frequently go offline
  • See incorrect states (for example, PC is unauthorised)
  • Evaluate software stability
  • Control protection and freeze status

4. Checking correctness of bookings​

If the club uses the IZI.Play mobile app for bookings, the owner can see in real time:

  • Which PCs have future bookings
  • Whether the session schedule is displayed correctly
  • Whether there are conflicts between clients

5. Assessing operational efficiency​

The section helps understand:

  • How effectively gaming seats are used
  • Whether there are idle resources
  • Whether additional equipment is needed
  • Whether there is enough staff on shift for the current load

Important note​

The “Computers” section is NOT intended for historical analysis.
It shows only the current situation here and now and is a tool of operational management and control.

If you need charts, statistics and reports, use:

➡ 3.11 Analytics
➡ 3.9 Sessions list
➡ 3.2 Shift dashboard