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4.13 Ordering at the bar (during a session and without one)

Article goal​

Learn how to quickly order food and drinks via the IZI app to save time, avoid queues at the bar and receive orders right at your gaming seat.

Who this article is for​

  • All users of the IZI app
  • Clients who want to order food and drinks without leaving the game
  • Visitors who want to minimise waiting time in queues

What you will learn​

  • How to order food and drinks via the app
  • Whether you can place orders without an active gaming session
  • How to pay for bar orders
  • Why it is better to use the app instead of ordering through the administrator

Why order via the app?​

Placing orders via the IZI app provides several advantages:

  • Time saving — no need to leave the game and stand in a queue at the bar
  • Convenience — your order is brought directly to your gaming seat
  • Availability — you can order both during a session and before it starts
  • Safety — minimum contact during periods of increased health risks
  • Order history — ability to quickly repeat previous orders
  • Access to the full menu — all bar items are always at hand

In short: ordering via the app is faster, more convenient and more comfortable than the traditional method.

Step-by-step guide​

Step 1. Choose a club​

4.13 Ordering at the bar — image 1
  1. Open the IZI app
  2. Select the club you are in or plan to visit
  3. Make sure it is the correct branch

Why this matters: The bar menu may differ between clubs in the network, so it is important to select the correct club to see the actual menu.

Step 2. Open the food order section​

4.13 Ordering at the bar — image 2
  1. On the club page find and tap the “Order food” button
  2. The full bar menu will open

Why this matters: This is the only way to access the full bar assortment and create an order.

Step 3. Add items to the cart​

4.13 Ordering at the bar — image 3
  1. Browse the menu categories (drinks, food, snacks)
  2. Select the items you like
  3. Tap “Add to cart” for each item

Why this matters: You can build a complete order without forgetting anything and see the total cost before paying.

Step 4. Go to the cart​

4.13 Ordering at the bar — image 4
  1. After choosing all items tap the cart icon
  2. Check the order contents and quantities
  3. Edit the order if needed

Why this matters: Final review helps avoid mistakes in the order and unnecessary spending.

Step 5. Pay for the order​

4.13 Ordering at the bar — image 5
  1. Tap the “Proceed to payment” button
  2. Select a payment method (card, balance)
  3. Confirm the payment

Why this matters: The order is sent to the bar only after payment is confirmed.

Order specifics in different situations​

During an active session​

  • The order will be brought directly to your computer
  • You do not lose gaming time
  • The administrator knows exactly where you are

Without an active session​

  • You can order food in advance, before starting a game
  • Specify where to find you (administrator desk, specific zone)
  • Payment is just as fast and secure

Common situations​

ProblemWhat to do and why
The order is taking too longWhat to do: Use the “Call administrator” function in the app and clarify the order status. Why: The bar may be overloaded with orders or a technical error may have occurred.
There is a mistake in the orderWhat to do: Immediately call the administrator to cancel or modify the order. Why: If the order has not yet been prepared, it can be changed.
Part of the order was not deliveredWhat to do: Check the receipt in the app and call the administrator for clarification. Why: Some item may be out of stock or a packing error may have occurred.
I want to repeat a previous orderWhat to do: Go to “Order history” and find the needed order. Tap “Repeat order”. Why: This saves time searching for items in the menu.