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4.3 Registration

Article goal​

Quickly create an account in the IZI app to get access to PC booking, contactless payments and personal bonuses.

Audience​

New clients of computer clubs.

What you will learn​

  • Why registration is needed and which confirmation method is more convenient
  • How to register step by step using your phone number
  • What to do if the call or SMS does not arrive

Why registration is needed​

Creating an account is your pass to all benefits of the club. Without registration you cannot:

  • Book a PC in advance and be sure to get a seat during peak hours
  • Top up your balance online and avoid standing in line at the bar
  • Receive personal discounts and bonuses that are not available to guests without an account
  • Use auto extension so that your game is not interrupted when the time ends

In short: registration takes 1 minute but unlocks all club features.

Step-by-step registration guide​

Step 1. Launch the app​

4.3 Registration — image 1

Find the IZI icon on your smartphone screen and tap it.

Why this matters: This starts the process of creating your personal account. Without this you only see the demo mode of the app.

Step 2. Enter your phone number​

4.3 Registration — image 2

On the welcome screen tap “Register” and enter your phone number.

Why this matters: Your phone number is your login for the app. It is also used for secure identity confirmation and protects your account from unauthorised access.

Step 3. Confirm the number via a call​

4.3 Registration — image 3

Allow the app to access calls if requested. You will receive an incoming call from the system. Enter in the app the last 4 digits of the number from which the call came.

Why this matters: An automatic call is the fastest way to confirm your number. It takes just a few seconds and does not require waiting for an SMS. You immediately get access to your account.

Step 4. If no call arrives, request an SMS​

If the call does not arrive within a minute, tap “Didn’t receive a call? Send SMS”.

Why this matters: Sometimes mobile operators may block automatic calls. SMS is a reliable fallback method of confirming your number and guarantees that you will be able to complete registration in any case.

Common problems and solutions​

ProblemWhat to do and why
The call arrived, but the digits are not shown on screenWhat to do: Do not decline the call. Answer it and copy the last 4 digits of the number manually from the call history. Why: Some phone models do not show the number during the call itself, but it is always saved in the history.
Neither call nor SMS is receivedWhat to do: 1. Make sure the phone number is entered correctly with the country code (+7...). 2. Check whether your operator or phone is blocking short service numbers. Why: These are the main causes of failures. Checking the number and phone settings usually solves the problem.
The field for entering the code is inactiveWhat to do: Make sure you have allowed the app to access calls and notifications. Restart the app. Why: Without the required permissions the app cannot track the incoming call and activate the input field.
Message “A user with this number already exists” appearsWhat to do: Tap “Log in” instead of “Register”. If you forgot your password, use the password recovery option. Why: This means you have already registered before. Restoring access is faster than creating a new account.