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1.3 Key Terms and Concepts

IZI Management System​

A software suite for automating the operation of a gaming club: managing clients, PCs, sales, balances, inventory, and analytics.

CRM (Admin Panel)​

The administrative part of the system for club staff, where operations with clients, PCs, balances, sales, and reports are performed.

User Roles (Owner / Administrator)​

Define the level of access within the CRM:

  • Owner: full access to all functions and settings.

  • Administrator: access to client operations, PCs, and financial shift operations, without access to global settings.

Work Shift​

A time interval during which all club operations are recorded; closing a shift generates a summary financial report.

Club Guest / Client​

  • Guest: a one-time user without saving history.

  • Client: a registered user with saved balances and session history.

One-Time Account​

A temporary account for single visits without saving balance or history.

Session​

Active PC usage by a client, linked to a tariff and balance, recorded as a transaction.

Booking​

Reservation of a PC or zone for a specific time before the session begins.

User Authorization/Identification​

The process of linking a client to their account via phone, SMS code, or QR code (on the guest PC widget).

Client’s Main Balance​

Funds deposited by the client, available for paying for PC time or products.

Client’s Bonus Balance​

Additional funds provided by the club under promotions or loyalty programs, with usage restrictions.

Top-Up Source​

The channel through which the client topped up their balance: cash, acquiring, internal transfer, bonuses, or mobile app.

Refund​

An operation of returning funds deposited by the client.

Tariff Type​

The rule for charging funds or time for PC usage (per-minute, package, fixed, subscription).

Balance Top-Up​

An operation of adding funds to the client’s account, reflected in transactions and cash reports.

Balance Deduction​

Reduction of the client’s balance for using services or purchasing goods, reflected in transactions and cash reports.

Payment Operation (Acquiring / Cash / Internal Transfer)​

Execution of a financial transaction through various payment channels, reflected in transactions and cash reports.

Assign a Seat​

Assigning a specific PC to a client and starting a session for them.

Receipts / Fiscalization​

Registration of sales in the tax system and issuing a fiscal receipt to the client.

KKM Server​

A service for transmitting sales data from the CRM to cash register equipment and receiving fiscal responses.

Administrator’s PC​

A computer for club staff to manage the system, not intended for client use.

Guest PC​

A gaming workstation for clients, used to start a session.

PC Status in CRM (Guest PC)​

The current availability of a PC.

Client Widget (on Guest PC)​

An interface for the player: authorization, balance management, purchasing time and products, viewing promotions and club notifications.

Item / Product​

Any physical item available for sale in the club.

Product Category​

Grouping of products for easier accounting and analytics.

Warehouse​

The place for inventory tracking, controlling arrivals, write-offs, and transfers.

Dashboard (CRM Home Page)​

The administrator’s interface displaying key metrics: active sessions, club load, revenue, and recent operations.

Transactions​

A log of all operations that modify balances or record sales.

Shift Financial Report​

A summary of all operations for a shift: top-ups, deductions, refunds, and payment channels.